FAQ
Do I need an account to shop?
Yes, you need. However, creating an account allows you to save your preferences, track orders, and access exclusive offers.
What payment methods do you accept?
We accept major Credit and Debit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, and other secure payment methods depending on your location.
Where do you ship from?
Shipped from our warehouses in Guangdong and Zhejiang, China.
What our delivery time?
Standard Shipping: 8-12 business days.
Production time (2-5 days) is additional.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can use it to track your package, or just log in to your account on our website and track it from the Orders page.
What should I do if my order is delayed or lost?
If your order is delayed, lost, or arrives damaged, contact us at support@zenwoodgrain.com We’ll assist in resolving the issue promptly.
Do you accept returns?
Due to the custom nature of our products, we generally do not accept returns. However, if you’re dissatisfied with your purchase, you may request a return within 7 days of receipt.
What are the return conditions?
• Items must be in their original condition: unworn, unused, with tags, and in the original packaging.
• Proof of purchase is required.
• Return Shipping Costs: Customers are responsible for shipping expenses.
How do I initiate a return?
Contact us at support@zenwoodgrain.com with your order details. If approved, we’ll provide instructions for returning the item.
What if my product is damaged or defective?
Contact us immediately with photos of the issue at support@zenwoodgrain.com, and we’ll provide a replacement or refund if necessary.
Can I cancel or change my order?
Contact us as soon as possible at support@zenwoodgrain.com.
Changes can only be made before production begins.
How do I use the product correctly?
Check the instructions on the product details page. You can also reach us through Contact Us for tailored tips on the best way to use it.
How can your products help me?
Each piece carries a unique meaning and is designed to support mindfulness, foster mind–body balance, encourage emotional restoration, and offer a sense of protection from negative influences.